3. What is
the procedure for clearance of
Import General Cargo?
Step by step clearance procedure of Import General
Cargo |
1. Obtain Delivery
Order (D.O.)from the concerned
airlines or Break Bulk Agent.
LOCATION - Respective Airlines
at cargo terminal/Agent
premises
2. Submit Bill of Entry along with
Delivery order, letter of authority,
airway bill,
invoice & import license etc. to the
customs for noting.
LOCATION - Service Center.
3. Assessment of Duty/payment of
Duty and Issue of Examination
order by
customs appraiser, Air Cargo
Complex
LOCATION - Customs offices / Air
Cargo Trml.
4. Obtain location slip of cargo
from AAI
LOCATION - Import Public Daily
Counter, 10:00-16:00 hrs OR
through EDI
5. Obtain forwarding of packages
for customs examination from AAI
LOCATION - Various shed at
Import Wing, 10:00 hrs - 1615
hrs.
6. Complete customs examination
by customs examiners
LOCATION - Customs
examination hall, 10:00-17:00
hrs.
7. Obtain out of charge order from
concerned customs officer
LOCATION - Customs
examination hall, 10:00-17:00
hrs
8. Obtain AAI's dues challan
LOCATION - AAI Counter, 10:00
hrs - 17:30 hrs OR thru EDI
9. Payment of AAI's dues in Bank /
AAI counters
LOCATION - Bank Counter,
10:00-16:00 hrs.
10. Obtain gate pass against proof
of charges paid
LOCATION - Counter AAI 10:00
hrs - 18:00 hrs.
11. Present AAI's Gate Pass at
Bonded (Pre-delivery) Gate for
delivery of pkgs.
LOCATION : Import wing shed,
10:00-20:00 hrs.
12. Obtain clearance from Gate
Officer, Customs on Gate Pass of
AAI
LOCATION : Final Import wing
delivery gate, 10:00-20:00 hrs
13. Present Gate Pass at Delivery
Gate to AAI staff duly endorsed by
Customs
and obtain delivery
LOCATION : Delivery Gate,
Import, 10:00-22:00 hrs. |
 TOP |
4. What is the procedure for
clearance of un-accompanied
baggage in
case of import/export?
Step by step clearance procedure
of Import Baggage:
1. Obtain delivery order from the
concerned airline, break bulk
agent.
LOCATION - Respective airline /
Respective Break Bulk Agent
office
2. File Baggage Declaration Form
(BD) with customs along with
airway bill /
House Airway Bill / Passport &
delivery order.
LOCATION - UB Shed
3. Obtain location slips from AAI.
LOCATION - Counter (Import
Public Dealing Counters) 10:30 -
16:00 hrs.
4. Obtain forwarding of packages
from AAI Staff.
LOCATION - UB Shed 10:00 hrs -
17:00 hrs
5. Complete customs examination
of the packages by customs and
obtain
customs duty challan from
Customs Superintendent.
LOCATION - Customs
examination hall, Import (UB
Shed) 10:00-17:00 hrs
6. Pay Customs Duty
LOCATION ? Customs Deptt. of
Import Building. 10:00-18:00
hrs.
7. Obtain clearance (out of charge)
from customs against duty payment
receipts and surrender one set of all
documents to customs
LOCATION ? Supdt Customs, UB
Shed Examination Hall 10:00-
17:00 hrs.
8. Obtain Bank Challan from AAI
counter and deposit AAI charges at
Bank/AAI
counter.
LOCATION ? Bank/AAI counter,
UB Shed 10:00-18:00 Hrs.
9. Obtain AAI Gate pass against
charges payment receipt and
surrendering of
all original documents (viz. D.O.
with ?out of charge? given by
Customs on
the Delivery Order)
LOCATION - Counter UB Shed
Import 10:00 hrs - 17:30 hrs/
Bonded UB Area
AAI Import
10. Obtain clearance from Gate
officer Customs on AAI Gate Pass.
LOCATION : Final Delivery
Gate
11. Take delivery from AAI staff
(final delivery) against the original
gate pass
duly endorsed by Customs Officer
LOCATION - Delivery gate, UB
Shed.
Step by step clearance
procedure of Export
Baggage:
1. Obtain Carting Order Baggage
Airway bill from airlines or through
EDI
LOCATION - Respective Airline
Offices
2. Obtain T C receipt from AAI
counter and pay in the bank or
through EDI
LOCATION - AAI TC / Bank
Counter, Export Wing
3. Enter Export Cargo (Main
Entrance) along with relevant
documents :
LOCATION - Export Entry
Gate
4. Get Entry endorsement from
AAI TD Gate
LOCATION - AAI Truck Dock
Gate
5. Obtain Customs entry on the BD
Form/Orders from Customs for
examination.
LOCATION : Customs Supdt. Exp.
Wing
6. Present BD from to Customs
along with the baggage, complete
Customs
examination and obtain 'Let Export
Order'
7. Present documents (BD finalized
by Customs / AWB / Carting Order
/ AAI TC
: Receipt to AAI bonded area gate
along with baggage
8. Handover the documents to
concerned airlines
LOCATION - Respective Airline
Offices
9. Cargo is unitized by AAI against
loading instructions from airlines.
LOCATION - AAI Export Bonded
Area
10. Release of Export cargo from
cargo terminal for the flight:
Request from
Airlines and simultaneously
permitted by Customs
LOCATION - AAI Palletisation
Area, Export Wing
|
| TOP |
5. What is the procedure for
clearance of export cargo?
Step by step clearance procedure
of Export Cargo:
1. Registration, Processing of
shipping bill by customs (Service
Centre)
LOCATION - Air Cargo
Complex
2. Obtain carting order and AWB
from the carrier
LOCATION - Respective Airline
Offices or through EDI
3. Present papers (shipping bill /
AWB / Carting order) AAI counter
and obtain
terminal charges receipt.
LOCATION - AAI TC Counter -
Export Wing OR thru EDI by
exporter
4. Pay AAI Charges.
LOCATION : Bank Counter,
Export Wing or thru EDI
5. Enter Export Cargo along with
relevant documents
LOCATION : Export Entry
Gate
6. Present TSP receipts to AAI staff
at designated TO gate and off-load
cargo.
Obtain AAI endorsement on TSP
receipt.
LOCATION - Truck Dock Gate
Export Wing
7. Get the pkgs (as per the customs
endorsement) examined by customs
and
complete the formalities
LOCATION - Customs in
Examination Area (Export) /
Gate
8. Let Export Order / Customs
Orders
LOCATION - Examination area
(Exports)
9. Present TSP receipt along with
let Export Order to AAI staff at
bonded area gate along with cargo
for binning & for location slip for
airlines handled by AAI.
LOCATION - Bonded Area Gate
Export Wing
10. Hand over documents to
airlines
LOCATION - Respective airline
offices
11. Unitization - Airline submits
Customs approved checklist for
unitization or
bulk loading to AAI
LOCATION - AAI Export Bonded
Area
12. Release of Export Cargo for the
flight against request from airlines
duly
approved by customs.
LOCATION : AAI Export
Palletization Area
|
| TOP |
6. What is the free period
allowed in case of Export and
Import Cargo to
the Exporter and Importer
respectively to avoid demurrage
charges on
their consignments?
24 hours (1 day) free period is
allowed to the exporter to
process/hand
over the customs cleared export
cargo to the custodian at the cargo
terminal. While the imported goods
can be cleared within 72 hours
from
the time of arrival without payment
of any demurrage charges. |
7. What is the criteria for
levy of the MOT (Merchant
Overtime) charges
on Export shipments brought at Air
Cargo Complex?
Applicable MOT charges per
consignment is levied by AAI for
admitting
export cargo beyond normal
working hours i.e. 22:00 hrs. to
10:00 hrs and
on Customs holidays/Second
Saturdays/Sundays through out the
24 hours
of the day. |
8. How can AAI cargo
services related charges can be paid
and its period
validity?
AAI cargo service charges can be
paid through Pre-Deposit Account
(PDA)
or through electronic mode in case
of commercial cargo while cash /
Demand Draft is only acceptable in
case of unaccompanied baggage.
(www.airports-
ecom.gov.in)
The Terminal Storage and
Process Charges (TSP) receipt in
exports and
the Terminal Charges (TC) in
imports is valid for the day of issue
only.
However refund of un-utilized
receipt is considered subject to levy
of the
administrative charges as notified to
trade bodies. |
9. What is the procedure for
clearance of human remains in
import?
Step by step clearance
procedure of human remains in
import:
1 Obtain Delivery Order, Copy of
Air Waybill, Passport, Death
Certificate.
LOCATION: Respective Airline
offices.
2 Obtain permission from Customs
to file Kuchcha Bill of Entry
(KBE).
LOCATION: Customs.
3 Obtain Medical Certificate from
Airport Health Officer.
LOCATION: Airport Health
Office.
4 Obtain Passport Seizure Memo
from Immigration.
LOCATION: Airport Immigration
Counter.
5 Obtain I.F.O.( Import Freight
Officer) instructions to produce
Human
Remains for Customs Examination.
LOCATION: Customs.
6 Obtain forwarding of package(H.
R.) from AAI.
LOCATION: AAI at Cargo
Complex.
7 Obtain Customs Clearance (Out
Of Charge ) from Customs.
LOCATION: Customs Examination
Area.
8 Obtain Bank Challan from AAI.
(Nil charges).
LOCATION: AAI counter.
9 Obtain Gate Pass against Bank
Challan.
LOCATION: AAI counter.
10 Obtain clearance from Gate
Officer Customs on AAI Gate Pass.
LOCATION: customs.
11 Take delivery from AAI Official
against original Gate Pass
LOCATION: AAI Final Delivery
Gate. |
| TOP |
10. What is the procedure for
clearance of live animal in
import?
Step by step
clearance procedure of live animal
in import.
1.
Obtain Delivery order, copy of
Airwaybill, Health certificate of
live Animal.
LOCATION: Respective Airline
offices.
2. Obtain permission from Customs
to file Kuchcha Bill of Entry
(KBE).
LOCATION: Customs.
3. Obtain Medical Certificate from
Animal Quarantine Office.
LOCATION: Animal Quarantine
Office.
4. Obtain IFO (Import Freight
Officer) instructions, to AAI, on
KBE to
produce Live Animal for Customs
Examination.
LOCATION: Customs
5. Obtain forwarding of Live
Animal from AAI.
LOCATION: AAI counter
6. Obtain Customs clearance order
(Out Of Charge) from Customs.
LOCATION: Customs
7. Obtain Bank Challan from AAI
to pay dues.
LOCATION: AAI Counter
8. Pay AAI dues and obtain
Payment receipt from Bank/AAI.
LOCATION: Bank/AAI
counter.
9. Obtain Gate Pass against proof
of payment.
LOCATION: AAI counter.
10. Obtain Clearance/Delivery
from Gate Officer, Customs on
Gate Pass of
AAI.
LOCATION: Customs
11. Present Gate Pass to AAI staff
at Final Delivery Gate and take
delivery of
Live Animal.
LOCATION: Final Delivery
Gate. |
11. What is the procedure for
seeking waiver of demurrage
charges in
import?
All applications along with
relevant documents for waiver of
demurrage
charges shall be submitted within
15 calendar days from the date the
'Passed out of charge' is issued by
customs authorities. However,
delay
beyond 15 days for submission and
30 days would be considered by
APD/GM(Cargo) & M(Ops)
respectively with the reason for
condonation of
delay and local finance
concurrence.
Documents required for processing
& granting of waiver of demurrage
charges;
- The waiver application from
the Consignee/Importer/CHAs in
original.
- Copy of relevant
MAWB/HAWB copy (if consol
cargo)
- Copy of the Delivery Order
from the Airlines/Consolidator (if
under consol
cargo)
- Copy of the relevant Import
TSP Receipt(s)
- Copy of Baggage Declaration
(BD) form in case of UAB with
customs ?out
of charge?
- Copy of Passport of the PAX
(in case of UAB)
- Copy of Gate Pass (if
delivered)
- Copy of the Bill of Entry with
Customs out of charge stamp inter
-alia
reflecting the details of Customs
Assessed Value (CAV)
therein.
- Any other relevant document
(s) e.g. in case of DOP clause No.
10.2.4. viz.
- Certificate issued by
Commissioner of Charities OR
- Registrar of Societies certifying
that the society is Charitable
Institution
- Customs Detention Certificate
wherever applicable
|
| TOP |
12. What is the procedure for
lodging/settlement of a cargo claim
in the
event of damage/pilferage/theft?
Check sheet for processing of
cargo claim in case of
damage/pilferage/theft;
STEPS:
i)Claim cases received
from the consignee / Consignors by
AAI is registered
in the claim register kept in the
Cargo Administration Section.
ii) Following documents
should be attached with the claim
application by the
applicant :-
Copy of AWB /
HAWB, Copy of invoice, Copy of
packing list, Copy of
segregation report where
applicable, Copy of Bill of Entry,
Joint Survey
Report, Claim Bill, Weight of Loss
/ Damage of package of
consignment
along with documentary proof,
Application of FIR.
iii) Verification of
following information is done
through the Computer
System;
IGM NO, FLT NO., FLT DATE.,
IWR NO., AWB NO. / AWB NO.,
NO. OF
PC?s., WEIGHT, NATURE OF
GOODS, LOCATION,
REMARKS, STATUS.
iv) Status of the cargo,
whether the same is received in
good condition or
damaged or short landed or in wet
condition is obtained through the
system or from the IGM Set/
Segregation Report.
v) In the cargo is received
in damaged condition then a letter
to consignee
to this effect is sent accordingly.
vi) In respect of cases,
where the cargo is received in good
condition and
damage occurred when the cargo
was in the custody of AAI a claim
is
lodged with our underwriters for
taking further necessary action.
However, facilitation is ensured by
allowing for survey at AAI
premises &
witnessing thereof.
vii) In respect of cases,
where prima facie case was
adjudged, a provisional
claims can be registered with the
under writers of AAI. The claimant
is
requested for furnishing relevant
documents for processing the case.
viii) In respect of cases
where all the relevant documents
were made available
by the claimants. Formal claim is
lodged with the underwriter of
AAI.
ix) If the claim is settled
by our underwriters then the
message is passed on
to the claimant and in turn they
have to produce a letter stating that
they
have not preferred any claim from
their underwriters. (letter of
subrogation).
x) The claim cases which
is settled by the under writers by
giving cheque to
us is sent to the Accounts
Department for releasing the
amount to the
claimant accordingly. |
| TOP |
13. What is the mechanism
to participate in the
unclaimed/unclaimed
public auction(s) for cargo
conducted by AAI?
After AAI publishes in all the
leading national newspapers of
English /
Hindi / vernacular language about
the date of display of
unclaimed/uncleared goods which
are ripe for disposal followed with
public auction. Where successful
bidders are free to bid and deposit
33.33% instantly at the fall of
hammer. The detailed guidelines
are given
in the Auction sale lists available
before auction date as notified in
the
notification published in the
newspaper. |
14. What are the general
transactions timings for
import/export cargo?
The AAI cargo
terminals at Chennai and Kolkata
Airports are transacting
business from 10 AM to 10
PM. |
15. What is the procedure to
carry out cargo services related
transactions
electronically with AAI?
Any exporter/importer/Customs
House Agents/Airlines etc. who
wish to
transact electronically with AAI,
would be mandatory required to
get
register with AAI at www.airports-
ecom.gov.in Registration is
mandatory
for Message Exchange activities
also.
Registration
Process:
User has to fill
up the physical registration form
along with relevant
documents and submit to Airports
Authority of India (AAI). AAI
would
ascertain the correctness of the
details submitted. Users are
requested to
fill valid E-Mail address and Phone
Number(s) in Registration form to
enable AAI to perform further
communications regarding User ID
and
Password allocation. Users are
requested to immediately change
the
password(s) assigned by AAI.
Non Registered Users are not
restricted from functionalities
pertaining to
Consignment Status, Charges
Calculation Estimate Sheet and
Cargo
Procedures. Same features are
available for registered users. In
addition,
Registered Users enjoy the privilege
of accessing functionalities related
to
Printing of Charge related
Documents, Payment transactions
and Pre-
Deposit account related statements.
|
16. What kinds of trainings
are imparted by AAI?
National Institute of
Aviation Management and
Research, also known by
its acronym as NIAMAR,
established in the year 1986, is a
premier
training institute in the field of
Aviation Management. It imparts
training
in all disciplines of airport
management i.e. airport operations,
airport
engineering construction,
maintenance and project
management, airport
finance, human resource
management, airport commercial
and Land
Management, Aviation law, cargo
management. |
17. What kinds of facilities
are usually available to handle
special cargo at
Air Cargo Complex?
AAI has created infrastructure /
facilities viz. State of the art Centre
for
Perishable Cargo, Live Animal
Shed, Strong Room, Hazardous
Cargo shed,
Wire mesh for vulnerable cargo,
etc. to take care of special
cargo. |
18. What is the methodology
to ascertain volumetric weight of a
cargo
package?
Refers to the low-density cargo for
which the transportation charges
are
based on cubic dimensions of the
shipment rather than upon actual
gross
weight. The Cubic volume of a
consignment is established by
applying
the greatest length, the greatest
width and the greatest height of the
consignment or its packages. In
such cases the charges are
established
on the basis that each 6,000 cubic
centimeter/366 cubic inches equal
one
kilogram. |
| TOP |
19.What is the grievance
redressal system of AAI for its
clients in the
Cargo Deptt?
The Help Desk at the Cargo
Complex has been introduced by
AAI to
facilitate users of cargo terminal in
resolving their day to day problems
/
complaints / grievances
expeditiously at the airports. The
grievances can
be addressed in writing to the
In-charge at Air Cargo Complex(s)
or Airport
Director for prompt action and
appropriate reply by AAI
therein. |
